FAQ

1. How do I place an order?

Simply browse koistyleuk.com, add your chosen items to the cart, and proceed to checkout. You’ll receive an order confirmation once payment is complete.

2. Can I track my order?

Yes! After your order has been dispatched, you’ll get a tracking link. You can also check the status anytime by logging into My Account.

3. How long does delivery take?

Delivery times vary depending on your location and shipping option. Full details are available on our Shipping Information page.

4. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times will be shown at checkout based on your country.

5. What is your returns policy?

We offer easy returns within a set period from the delivery date. Please ensure items are unworn, in their original packaging, and follow the steps on our Returns Page.

6. Can I exchange an item?

At the moment, we don’t offer direct exchanges. If you’d like a different size or style, simply return your original order and place a new one through koistyleuk.com.

7. Do you restock sold out items?

Popular styles are often restocked. Keep an eye on the product page or sign up for notifications so you’ll know when they’re available again.

8. How do I use a discount code?

Enter your code at checkout in the “Discount Code” box before completing your payment. Only one discount code can be used per order.

9. Is it safe to shop on your site?

Absolutely. Our checkout system is fully encrypted and secure, so your payment details are protected.

FAQ